FAQ

Our home blenders come with a comprehensive warranty ranging from 1 to 7 years depending on the model. All warranties cover manufacturing defects, motor issues, and blade performance. We stand behind our products with a dedicated factory warranty service team that responds quickly to any claims.

We offer professional repair services directly from our factory service center. If your blender needs repair, simply contact our support team with the model number and issue description. Most repairs are completed within 7–14 business days, and we use original factory parts to ensure performance and safety.

Yes. We maintain a full inventory of genuine spare parts including jars, lids, blades, seals, and motors. Customers can order replacement parts directly through our website or by contacting our parts department. Most parts ship within 48 hours.

If your blender experiences any performance issues within the first 12 months, please reach out to our customer service immediately. We will guide you through troubleshooting and, if necessary, arrange a free repair or replacement under our factory warranty policy.

Absolutely. Our factory ships home blenders to over 50 countries worldwide. We provide full international after-sales support, including remote technical assistance and local service partner coordination where available.

Our professional support team typically responds to all inquiries within 24 hours (Monday–Friday). For urgent technical or warranty issues, we offer priority support with responses often within 4–8 hours during business days.

We accept returns within 30 days of delivery if the blender is unused and in original packaging. Factory-direct customers enjoy a straightforward return process. Please note that return shipping costs may apply unless the product has a manufacturing defect.

Yes. Our factory technical team offers free guidance on optimal blender usage, maintenance tips, troubleshooting common issues, and recipe recommendations. You can reach us via email, live chat, or our dedicated support hotline.

Every blender undergoes a strict multi-point quality inspection at our factory, including motor performance testing, leakage checks, noise level verification, and safety certification tests. Only units that pass all checkpoints are approved for shipment.

Yes. As a professional blender manufacturing factory, we provide full OEM and ODM services. We can customize blenders according to your brand’s design, specifications, functions, and packaging requirements. From concept to finished product, our factory team delivers personalized manufacturing solutions.

Our MOQ for OEM/ODM blender production is flexible. It usually starts from 200–500 units per model, depending on the level of customization. We also offer smaller trial orders for qualified clients to help you test the market with lower risk.

Absolutely. We specialize in private label manufacturing. Our factory can apply your logo, color scheme, packaging design, and user manual. Many customers have successfully launched their own blender brands with our full OEM support and competitive factory pricing.

For standard OEM orders, the production lead time is usually 25–45 days after sample approval. We provide a detailed timeline for each project, including prototyping, tooling, mass production, and quality inspection, ensuring transparent communication throughout the process.

Yes. As a direct factory, we offer extensive customization options including jar capacity, motor power, blade design, color matching, LED displays, smart functions, and even special materials (Tritan, glass, stainless steel, etc.) to meet your exact requirements.

We support personalized DIY-level customization. Clients can choose modular components, special functions, or unique designs. Whether you need special recipe programs, custom speed settings, or limited-edition colors, our factory engineering team will work closely with you to bring your ideas to life.

We take intellectual property protection very seriously. All custom designs, molds, and specifications are kept strictly confidential. We can sign NDA (Non-Disclosure Agreement) before any project begins, ensuring your ideas and brand information are fully protected.

Every custom order follows the same strict quality standards as our own products. We perform multiple inspections including raw material testing, motor performance, safety certification, noise testing, and final 100% functional checks before shipment. Factory-direct quality you can trust.

Yes. Our experienced R&D team offers full product development support. If you have a new idea or want to improve an existing blender design, we provide professional engineering advice, 3D modeling, prototype production, and testing to help turn your concept into a market-ready product.